A New Level of Private Nursing
We provide the next level of private nursing services throughout Australia.
We are Austcare, a private nursing care agency offering quality personal care and home care assistance in Perth and across Australia. We pride ourselves on providing an outstanding level of individual care for you, your loved one and patients referred professionally.
Nurses that come to your home are well-trained to handle complex situations with the utmost care. If you require private nursing care services, contact us for bespoke nursing.
At Australia Care, we believe in serving people who need assistance living at home and that is what we set out to do daily, with all our might and expertise.
We make a difference in your daily lives with our home care services in Perth, WA.
We are a registered NDIS and CIS service provider who assists you in achieving your lifestyle goals.
With years of professional and personal caring experience, Austcare maintains a fierce dedication to provide the highest standards services in Australia in the hospitality industry. Our expertise and understanding of clients’ needs mean we can provide anything from medically complex private care solutions to merely a few kind words and a sparkling smiling face.
Austcare provides a wide range of services focused on delivery of in-home, community and residential support. Our services range from a few hours of in-home support through to whole day activities. This guide introduces you to our services and how we are here to help you
We are the best home care services in Perth whose team is available 24 hours a day and 7 days a week. Right from complex high care to social support, daily living assistance and community access, we are here, your very own 24/7 nursing agency with the best home health care and nursing services in Perth and throughout WA.
Austcare is a registered NDIS provider which has been approved for the following NDIS Registration Groups:
- Assistance with accessing employment.
- Assistance with personal care and safety products.
- Assistance in Coordinating or Managing Life Stages, Transitions and Supports.
- Assistance with Daily Life Tasks in a Group or Shared Living Arrangement.
Participant Guide :
- Innovative Community Participation.
- Household Tasks.
- Participation in Community, Social & Civic Activities.
- Specialised Supported Employment.
For more information about these services please call us on 1300 540 495.
Our opening hours are 9:00 a.m. to 5:00 p.m. Monday to Friday, 9:00 a.m. to 2:00 p.m. Saturday, and closed on Sunday. After-hours number 0412 479 033
To deliver our services as an NDIS Registered Provider, Austcare complies with the NDIS Quality and Safeguards Framework. This means we specifically comply with the requirements of the following:
- NDIS Act 2013 (Cwth).
- NDIS Terms of Business for Registered Providers and any Conditions of NDIS Registration.
- The requirement to obtain and maintain accreditation against the NDIS Practice Standards.
The NDIS Practice Standards are quality standards that govern how Registered NDIS providers must deliver services. In particular we have standards that address:
- Rights of participants and responsibilities of providers.
- Provider governance and operational management.
- Provision of supports.
- Support provision environment.
What we mean when we say?
|We, us or our||Means Austcare|
|Staff or worker||Includes our Director, management, employees, contractors, other service providers, or where relevant, volunteers.|
|Participant||Includes our clients or participants, their representative or their visitors or advocates.|
|Workplace or environment||Includes wherever our services are delivered including a participant’s home, during transport or within community activities, public spaces or other facilities.|
|Service||Includes all aspects of our services and activities under a Support Plan.|
Rights of participants and responsibilities of Providers
Austcare respects and fully commits to upholding the rights of all people, including those with disabilities. We are also committed to ensuring you are aware of your rights and responsibilities and are supported to exercise them. In supporting you to exercise your rights, we must comply with the United Nations Universal Declaration of Human Rights, United Nations Convention on the Rights of Persons with Disabilities, National Disability Insurance Scheme Act 2013 and NDIS Practice Standards (2018)- Rights and Responsibilities.
We believe in providing person centred support whereby our approach is where the person is placed at the centre of the service and treated as a person first. The focus is on the person and what they can do, not their condition or disability. Support should focus on achieving
the person’s aspirations and be tailored to their needs and unique circumstances.
You have the Right to access supports delivered by us that:
- promote, uphold and respect your legal and human rights.
- respect your culture, diversity, values and beliefs.
- respect and protect your dignity and right to privacy.
- are free from violence, abuse, neglect, exploitation or discrimination.
- allow you to exercise informed choice and control.
- tell you about and uphold your rights.
- provide supports in a way that promotes, upholds and respects your rights to freedom of expression, self-determination and decision-making.
- support you to make informed choices, exercise control and maximise your independence in relation to the supports we provide.
- respect your autonomy, including your right to intimacy and sexual expression.
- provide you sufficient time to consider and review your support options and seek advice if required, at any stage of our service delivery.
- support you to access an advocate (including an independent advocate) of your choosing.
- support you to engage with your family, friends and chosen community in the ways you want to.
- treat you with fairly, with courtesy, dignity and respect and without discrimination.
- give you information about our services and associated costs, as well as other support options, within and outside Austcare’s business.
- involve you in decisions about your supports, as well as our programs and policies.
- provide services that consider and respect your lifestyle, cultural, linguistic and religious background and preferences.
- protect your personal information and only use it for the right reasons.
- support you to provide us with feedback on our service, including complaints.
- promptly address enquiries and complaints about the supports you are receiving.
- support you to connect with other services, including advocates, interpreters and translators, if needed.
- support you to have a person to speak on your behalf for any purpose. and
- provide safe and appropriate services that are culturally relevant and support your needs and goals.
We encourage you to ask questions and want to make sure that you understand your rights and choices!
What you need to do as our Participant?
- provide us with complete information that will help us to best support you.
- tell us if things change or you cannot keep an appointment or commitment.
- act respectfully and safely towards other people using the service, and towards our staff.
- provide us with feedback about our service and how we can improve.
- promptly pay the agreed fees associated with your services. and
- tell us as early as possible if our services are not required.
- Tell us if something is wrong, or appears wrong.
Diversity and Participation
All aspects of the way we manage our service delivery promote participants’ active participation and inclusion in the community. We support participants to develop and maintain your independence, problem solving, social and self-care skills, as appropriate to your age, developmental stage, cultural background, or other needs and goals.
Some of the ways we do this include:
- delivering services in a way that respects your personal, gender, sexual, cultural, religious, or spiritual identity.
- employing and developing a diverse and culturally competent workforce.
- working collaboratively with disability-specific, mainstream, Aboriginal and Torres Strait Islander and Culturally and Linguistically Diverse services to support holistic service delivery.
- using a strengths-based approach to identify individual participant needs and life goals, particularly in relation to recognising the importance of family, extended family, kinship,
- cultural, spiritual, language and community ties.
Interpreting and Translation
We are aware that the delivery of high-quality and safe services relies on effective communication. Where required, interpreters and translators will be made available at no cost to support your interactions with us.
Austcare fully supports your right to have an independent advocate support you in your interactions with us. If you’d like help finding an independent advocate, speak to one of our staff. We are happy to help!
Alternatively, you can use the Disability Advocacy Finder, which is available online at https://www.disabilitygateway.gov.au/legal/advocacy